Sales Terms

Payment Methods

To facilitate payment and provide convenience to our customers, we accept all major credit cards including Visa, MasterCard and American Express. Customers may choose to checkout via our secure shopping cart. For Companies wanting to provide Purchase Orders, we ask that the purchase order along with trade references be faxed to us at 1 877 209 9344 with the item(s) of interest.

Product Guarantee and Returns

All products are guaranteed to be shipped as requested and without any defects. Should the product(s) be incorrect or defective as a result of manufacturing, will replace the defected material as needed.

Because most of our curtains products are custom fabricated, re-stocking charges apply. Strip Curtain products and related materials are not returnable. Warehouse Dividers, Industrial Curtains and other solid partitions are non refundable (see full list below). When returning product, freight charges are to be paid by the customer unless an error was made by the factory at which point we will issue a return label). All Warehouse Dividers and Solid Curtain Products that require sewing and heat welding or die cutting are considered custom. In the event that a guaranteed shipment does not arrive on time ( ie. UPS next day air guaranteed) ...The customer may return the product, however standard re-stocking fees apply.

Strip Door Kits and Replacement Strips (Curtains) or portions of are not returnable

Uncut Rolls and Hardware (25% restock fee) (Strip Door Hardware is not returnable)

Cut Rolls of Material (not returnable)

Warehouse Curtains and Solid Partitions (not returnable)

Swing Doors , Rigid, Solid, Impact (not returnable)

High Speed Doors 50% RESTOCK FEE


IMPORTANT: We do not accept used product in return.

Freight Damage

Products that have freight damage (visible upon delivery) must be reported to the carrier and noted on the waybill.

Concealed Damage

Products that have concealed damage (only visible after the product is opened) must be reported within 15 days and pictures must be submitted to customer service.

Missing Items

Any missing item that was ordered but found to be missing must reported within 7 days of order delivery via email.

Guarantee Delivery Times

Because depends on third party carriers to meet deadlines such as UPS overnight, second day, we cannot guarantee 100% on time delivery. We can only offer what our shipping partners offer in terms of delivery eta’s.


Panamerica Trade dba is not liable for any installation or labour provided by outside contractors on our products. Although we do guarantee our products, is not liable do to damages as a consequence of wrongfully installed doors/curtains and air doors which in-turn may fall (hurt someone or affect plant conditions).